At Ovia, we are committed to providing a smooth and reliable international shipping experience. Please read the information below carefully before placing your order.

Processing Time

Orders are processed within 2–4 business days after purchase.

During peak periods (such as promotions, holidays, or product launches), processing times may be slightly extended.

Once your order has been shipped, you will automatically receive a confirmation email with tracking information.

Shipping & Delivery Estimates

We ship internationally from our global fulfillment partners.

Estimated delivery times:

• United States: 4–7 business days

• United Kingdom: 4–7 business days

• Canada: 4–7 business days

• Australia: 4–7 business days

• European Union: 7–12 business days

• Other International Destinations: 10–15 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs processing, carrier disruptions, or events beyond our control.

Shipping Costs

We offer free tracked shipping on all orders.

No additional shipping fees will be charged at checkout.

Customs, Import Duties & VAT

Orders are shipped internationally from outside your country of residence.

By placing an order, you acknowledge and agree that:

• Your order may be subject to customs duties, import VAT, GST, brokerage fees, or other local import taxes.

• These charges are determined by your country’s customs authority.

• All import duties, VAT, GST, and clearance fees are the sole responsibility of the customer.

• Ovia does not collect or pay import taxes on behalf of customers unless explicitly stated at checkout.

Customs authorities may delay shipments. We are not responsible for delays caused by customs processing.

If a customer refuses to pay required import charges and the package is returned or destroyed, original shipping costs and any return fees are non-refundable.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take several days to appear once the package has left the warehouse and entered international transit.

You can track your shipment using the link provided in your confirmation email.

Lost or Damaged Packages

We are not responsible for:

• Delays caused by shipping carriers

• Customs-related delays

• Packages marked as delivered by the carrier

If your package arrives visibly damaged, please contact us within 48 hours of delivery with clear photo evidence of:

• The packaging

• The shipping label

• The damaged product

We will review each case individually and provide a reasonable resolution where applicable.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is entered:

• We will attempt to contact you before shipment.

• If the order has already been shipped, we are not responsible for failed delivery due to incorrect information.

• Reshipping costs may apply.

Once a shipment has been handed to the carrier, address changes cannot be guaranteed.

Delivery Refusal

If a customer refuses delivery of an order:

• Any return shipping fees

• Customs charges

• Import duties

• Carrier handling fees

Will be deducted from any eligible refund.

Contact Us

If you have any questions regarding shipping, please contact:

support@try-ovia.com